Email, answered by people
Email is our main channel. You write to the people doing the work — not a ticket queue — and get a reply within one business day.
How it works
No sales funnels, no black box. Here is exactly what happens when you work with Bink Media — who you talk to, what we need from you, and what you receive every month.
The client journey
Simple by design. You always know which stage you’re in, what happens next and what — if anything — we need from you.
Step 1: Day 0
Choose a package or simply ask a question. Tell us about your website, your market and what you’d like to achieve. It takes a few minutes and commits you to nothing.
Request a packageStep 2: Reply within one business day
A real person looks at your website and replies personally. If we see a good fit, we recommend a plan and explain why. If we don’t, we say so honestly.
Step 3: Before any work starts
We confirm scope, start date and terms in writing and send your first invoice. No automated checkout, no hidden setup fees, no surprises.
Step 4: Week 1
A short kickoff questionnaire about your goals, priority services, markets and competitors — plus a simple access checklist that explains what each access is for.
Step 5: Months 1–3
Audit, baseline, keyword map and a three-month roadmap — then finished improvements on your site, and an honest review at the end of the quarter.
Step 6: Month 4 onward
Research → Prioritize → Improve → Measure → Repeat. A report every month, a strategy review every quarter on Growth and Scale, and a plan that keeps adapting to what the data shows.
Your first 90 days
No black box. Here is exactly what happens in your first quarter with us — from access and research to finished work and an honest review.
Days 1–30
We learn your business, get the right access and build the plan.
Days 31–60
The roadmap turns into finished, visible work on your website.
Days 61–90
We review what changed, report honestly and sharpen the next quarter.
After 90 days: month-to-month
Your plan continues on a monthly rolling basis. You can cancel with 30 days’ notice — no long lock-in.
An honest note: SEO results typically build over several months. The first quarter lays the foundation; we report the work delivered and the outcomes observed separately, so you can judge progress clearly.
How we communicate
You won’t be chasing an account manager for updates. Communication is predictable, documented and handled by the people who know your website.
Email is our main channel. You write to the people doing the work — not a ticket queue — and get a reply within one business day.
What we did, why it matters, what we observed in Search Console and what comes next — written in plain English, separating work delivered from outcomes observed.
Every quarter we step back: what worked, what didn’t and where the next three months should go — on a call with you. Scale adds a conversion-focused review.
How HARO link building campaigns work
Our HARO link building service connects your expertise with journalists who are actively looking for sources. It runs as a fixed-term campaign of 3, 6 or 12 months alongside — or independently of — SEO.
We define your spokesperson’s genuine expertise and the topics they can credibly speak about.
We watch journalist-request platforms for relevant opportunities that fit your expertise.
Each response is researched and written individually — with your approval where facts are involved.
We verify every published link and report it monthly against your guaranteed minimum, with source and DR.
Each package guarantees a minimum of 5, 10 or 30 editorial backlinks from DR 30+ websites; if a target isn’t met in time, we keep working at no extra cost. Editors still decide the publication, anchor and go-live date, and we never promise rankings.
Quality standards
Non-negotiable, on every plan, for every client.
Tools and AI help us work efficiently. A person decides what to do and checks every deliverable before it reaches you.
We follow Google’s Search Essentials. No tricks that could put your website at risk later.
Links should be earned. We don’t buy them, swap them or build them on networks of low-quality sites.
Every change we make to your site is listed in your monthly report, so nothing happens behind your back.
We work through access you grant on your own accounts — and you can revoke it at any time.
We report what happened, including what didn’t work. No vanity metrics, no cherry-picked screenshots.
What we need from you
SEO works best as a partnership. We do the heavy lifting — but a few things only you can provide.
Access
Input
Process questions
Want to see the deliverables? Read about our SEO services or compare SEO packages.
Once you request a package, we reply within one business day. After the agreement and first invoice are in place, onboarding starts right away — how fast depends mostly on how quickly access can be arranged.
Not unless you want them. Most day-to-day communication happens by email, and every month you receive a written report. On Growth and Scale, we hold a quarterly strategy review on a call.
That’s common, and not a problem. We’ll explain how to set them up during onboarding — it takes a few minutes — and our first baseline starts from there.
We need a user account that lets us make the agreed changes — usually an editor or administrator role in your CMS. If you prefer, we can deliver some work for your team to publish, though that tends to slow progress.
Routine SEO work — like fixing a broken link or improving a meta description — is part of the plan and documented in your report. New pages and substantial copy changes are shared for your approval before they go live.
Your plan continues month to month with the same deliverables. You can cancel with 30 days’ written notice. Most importantly, the roadmap keeps evolving based on what the data shows.
Your first step
Choose a package or ask a question. A real person replies within one business day with an honest view of whether we’re the right fit.
3-month initial term, then month to month · 30 days’ written notice · onboarding included